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When a staff member leaves or their platform access is no longer needed, you can remove their access. The platform distinguishes between removing login access and deleting a staff record — these are separate actions.

Removing centre or module access

For Staff role users, access is granted centre by centre and module by module. To remove access to a specific centre or module, open their user record from Settings → Users & Permissions and adjust their centre and module access. You’ll be asked to confirm before access is removed. Removal takes effect immediately — they’ll lose access to that centre or module on their next page load.

Removing a user’s login entirely

To remove someone’s platform access entirely, open their record and use the Delete Staff Member option. This:
  • Removes their login from the platform
  • Clears their auth account
  • Removes their access to all centres and modules
A confirmation dialog explains what will be removed. This action cannot be undone.
Deleting a staff member removes their login but their compliance records, training history, and document records are retained. The platform keeps compliance data for audit purposes even after someone leaves.

Staff records without logins

If a staff member never had a platform login — they were added as a record only — there’s no login to revoke. Their staff record can remain in the system for compliance purposes. If you no longer need the record, you can delete it from their staff profile in the HR section.

What happens to their data

  • Compliance records (police vetting, teacher registration, qualifications) — retained
  • Training records — retained
  • Documents — retained
  • Candidate records (if they came through recruitment) — retained
  • Login access — removed immediately
  • Active sessions — terminated
If the person later returns to the centre, they can be re-invited and all their existing records will be associated with their new login automatically.

Admins

Only admins can remove access from other users. The system prevents an admin from removing their own access or removing the last admin from a business — there must always be at least one admin on the account.