Roles

The platform has two roles — Admin and Staff — plus two additional permission flags that grant access to specific areas. Understanding how these work helps you give each person exactly the access they need.

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Admin

Admins have full access to everything in the platform — all centres, all enabled modules, all settings, and all HR and compliance data. There’s no configuration required for admin access; it’s automatic. Admins can:

• Access all centres and modules
• Manage staff records and invitations
• View and manage all HR data including pay parity
• Manage compliance, policies, and evidence
• Change business settings and branding
• Invite new users and manage permissions

Use the Admin role for centre managers and owners who need to oversee everything.

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Staff

Staff users start with no access until an admin grants it. This allows you to control exactly what each person can see and do in the platform. Access for Staff users is configured in three layers: Centre access — which centres they can see. A staff member at a single-centre operation typically has access to one centre; multi-centre staff may have access to multiple. Module access — per centre, which modules they can use. For example, a staff member might have access to the Emergency & Drills module but not to Compliance Monitoring. Feature permissions — per module per centre: Full Access, Read Only, or No Access. This allows fine-grained control within a module — for example, a staff member might be able to view the hazard register but not add or edit records. Staff users can always access:

• Their own training modules and induction
• Policy acknowledgements assigned to them

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HR access

The HR Access permission flag grants a Staff user access to the HR module — candidates, vacancies, staff records, scheduling, and pay parity data. It’s separate from the module access system and is toggled on a user’s profile. Admins automatically have HR access. For Staff users, it must be explicitly granted.

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Compliance access

The Compliance Access permission flag grants a Staff user access to compliance management areas — the Compliance Register, ERO Audit Prep, and the ability to manage incidents, hazards, and other compliance workflows. Admins automatically have compliance access. For Staff users, it must be explicitly granted.

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Setting permissions for a Staff user

From Settings → Users & Permissions, open the user’s record. You’ll see:

• Centre Access — checkboxes for each centre
• Module Access — per centre, checkboxes for each enabled module
• Feature Permissions — per module per centre, dropdowns for Full Access / Read Only / No Access
• HR Access — a toggle
• Compliance Access — a toggle

Changes take effect immediately. You’ll be asked to confirm before removing access that a user already has.

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Changing a user’s role

To change a user from Staff to Admin or vice versa, contact the CCNZ team. Role changes at the Admin level are managed by the platform team rather than within the settings UI.

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Summary