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The Question Library is a shared bank of questions used across all your interviews and reference checks. Questions are grouped into categories and split between two tabs — Interview Questions and Reference Check Questions.

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Standard questions

The platform comes pre-loaded with a set of standard ECE questions covering common interview and reference check topics. These are available to all businesses and can’t be edited or removed. Interview question categories include: Experience, Behaviour, Safety, Culture, Teamwork, Compliance. Reference check question categories include: General, Performance, Children, Teamwork, Compliance. Standard questions are shown with a Standard label. They appear alongside your own questions in the same category sections.

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Adding your own questions

From HR → Settings → Question Library, go to the relevant tab (Interview Questions or Reference Check Questions) and click Add Question. Fill in:
  • Question text — the question itself
  • Category — choose an existing category from the dropdown or type a new one. Using consistent category names keeps your library organised and ensures questions appear grouped correctly.
Save the question. It appears in the library immediately, labelled Custom, and is available the next time you add an interview or reference check record.

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Editing and deactivating questions

Your own (Custom) questions can be edited or deactivated at any time. Deactivating a question hides it from the question picker in new interview and reference check records — it doesn’t delete the question or affect any existing records that used it. Standard questions can’t be edited or deactivated.

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How questions appear in interviews

When you add an interview or reference check on a candidate’s record, a question picker shows all available questions grouped by category. Standard and Custom questions are listed together within each category — Standard questions show a grey label, Custom questions show an amber label. Select the questions you want to use. You can also add ad-hoc questions on the fly during the interview — any ad-hoc question you save is automatically added to your Question Library for future use.

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Building your library over time

The library grows naturally as you use it. Questions you add during interviews, questions added on the fly, and any you create directly in the library all accumulate in the same place. Over time you’ll build a library tailored to your centre that makes each recruitment process faster to set up.